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How’s The Warranty?

If you’ve ever owned a car you already know exactly when my laptop broke down… 2 weeks after the warranty expired. That’s no surprise.

So, pretty much any company is going to give you that “geez, sorry” look before taking not only your money but also your machine for a few days.

A really good company – one that’s really hoping to make/keep you a loyal customer – might make an exception and allow you to buy the extended warranty, even though you’re a little late.

But in this case, I’m talking about an Apple laptop and what they did was guarantee my loyalty.  They just covered it.  No cost for identifying the issue, making the repair, or even the parts.  And while they couldn’t promise anything less than a 5 day turnaround… it was ready that afternoon.

Wow.

A little better than my last customer support experience.

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